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For managed services clients, we guarantee response within 15 minutes for critical issues and within 2 hours for standard requests during business hours. Emergency support is available 24/7 for urgent situations.

Yes, we provide on-site support throughout the New York Metro area for installations, infrastructure projects, and situations that require physical presence. We also offer remote support nationwide.

We have extensive experience in life sciences, manufacturing, technology, and professional services sectors. We understand the unique compliance and operational requirements of regulated industries.

Absolutely. We have expertise in ISO 27001, GMP, 21 CFR Part 11, GDPR, and other compliance frameworks. We can assist with gap analysis, implementation, documentation, and audit support.

Our managed services include 24/7 monitoring, help desk support, patch management, backup & recovery, security management, and proactive maintenance. We offer flexible plans based on your needs.

We offer both project-based and monthly managed services pricing. Projects are quoted based on scope, and managed services use predictable monthly fees. We provide detailed proposals with transparent pricing.

Yes, we can work alongside your internal IT team to provide specialized expertise, additional capacity, or coverage for specific areas like security or compliance.

Start with a free consultation where we discuss your needs, challenges, and objectives. We'll then provide an assessment and proposal outlining how we can help your business.